Conditions

Legal notice and general terms

1. Owner identification

The owner of the website xnowmate.com and xnowmate.es is Xnowmate Group S.L. (hereafter Xnowmate or “we”), Spanish company with CIF B-34213769, registered in the Companies Register of Palencia, tome 357, folder 171, page number P-4.562, registration 1, date 10 May 2004, registered address: Plaza Pio XII número 3, Palencia, Spain.

You can get in touch with us by emailing customers@xnowmate.com

2 Acceptance of the general conditions

Access to or use of this website implies the acceptance of these present general conditions, and any additions or modifications that may be made in the future. We understand that our customers are responsible for reading the general conditions of use that are in force at all times.

The conditions of use for this website have an indefinite character. We reserve the right to modify its content at any time without prior warning.

3. Terms and conditions of website use

3.1 Use of the website, contents and services

You agree to use this website, as well as its contents, correctly and legally, in accordance with legislation in force, good faith and accepted usage. in addition, you agree not to damage or misuse the website, overload or impede its use by others.

The violation of Xnowmate´s rights and its legitimate content owners from xnowmate.com or xnowmate.es remains strictly prohibited, including the reproduction, distribution and modification of the website and its contents or its use for commercial ends or publicity, without prior authorization.

3.2 Intellectual and industrial property rights

Xnowmate is the holder of the exploitation rights for the intellectual and industrial property of this website and all the contents included within. Both the design of the website, photographs, videos, logo, brand name, information and contents as well as the designs for products sold here are protected by Spanish law regarding intellectual and industrial property.
therefore, it is prohibited to reproduce, wholly or partially, this website, to use its contents for commercial or illegal ends, as well as its computer processing, public communications, distribution, diffusion, modification, transformation and decompilation without our prior authorization. you’ll only be able to use the material included in this website for your personal and private use.

In the case of hyperlinks from other pages that link to any xnowmate.com or xnowmate.es page, it is not be permitted to reproduce, wholly or partially, the contents that make up this website, nor the inclusion of false, incorrect or inexact information of Xnowmate contents or products, as well as the use of “linking” techniques that may confuse the reader or unduly take advantage of the reputation of or the contents belonging to Xnowmate.

We’ll be responsible for ensuring compliance with these conditions as well as for the due use of the contents included in the website, exercising all civil and criminal actions that may apply in case of violation or breach of these conditions by any person.

3.3 Xnowmate’s responsibility

We are not responsible for damages of any nature that may result from:
– the use of the products or the content contained in the website by third parties, in particular illegal, negligent, fraudulent use or those contrary to these general conditions, and generally accepted uses. this will remain the sole responsibility of the user making purchases and accessing the website.

– the use of any previous or defective version of a navigator, interruption to the connection arising during the submission of data, computer viruses, crashes or disconnections to the function of the telematic system, blocks caused by faults or overloading of telephone lines, as well as damages caused by third parties through non-authorized interruptions.

– the quality of information or the privacy policy offered by external websites which are linked from this website by considering them of interest to users.

In the event of any illegal or suspicious use of the website contents, we reserve the right to stop or refuse, at any point and with no prior warning, access to the website and user services to the party committing illegal or suspicious acts.

3.4 The user’s responsibility

You promise not to use the website or its contents to carry out activities contrary to law, morality, public order and, in general, the conditions set out in this legal notice. your opinions towards xnowmate.com or xnowmate.es are your sole responsibility; we won’t be responsible for any damages resulting from these activities.

4. Privacy policy

4.1 Personal data

Any of your data that we possess, obtained by signing up for our news letters or by purchasing our products, will be included in a file owned by Xnowmate in order to give a correct provision regarding the products purchased, to carry out statistical studies which allow us to make improvements to the services and products we offer, to keep you up-to-date with our news, products and services all relating to xnowmate.com or xnowmate.es

At any time you may exercise your right to correct, cancel or make an objection to the handling of your data by sending us an email at customers@xnowmate.com.

We promise to adopt all necessary technical, organizational and security measures in order to guarantee the basic standards of confidentiality, integrity, making personal data available to avoid its alteration, loss, non-authorized handling or access, in accordance with the rules in force established for personal data protection and other applicable legislation.

Whenever the need may arise for you to provide personal data, we’ll ask you to confirm that you’re over 14 years old and you are providing correct and legal information, we reserve the right to exclude you from our services in the event that you provide us with false information.
The use of the website, your personal data and that of the rest of our users for the distribution of publicity and commercial communications remains strictly prohibited; this also includes sending publicity messages or messages with the aim of gaining data. Spam, fraud and abuse are activities punishable by law and where this happens, we shall report it to the relevant authorities.

4.2 Credit card details

In order to guarantee the highest levels of data security, we won’t store any of your debit or credit card details used to purchase a product. when the payment request is processed, the card details will be transmitted in a completely secure way and encrypted via the payment gateway which we use, which is responsible for carrying out the transaction with the bank. we strive to meet the most advanced requirements for security in commercial transactions over the Internet.

4.3 Use of cookies

Cookies are small folders which are stored in your computer to make web use and product purchase function correctly. cookies are installed automatically in your computer, they do not provide us with any information about you or any other piece of personal data; nor can we read your data stored in your computer or the cookies from other websites that have been installed on your computer.

If you wish, you may configure your navigator so it will warn you when a cookie is about to be installed, or even not to receive cookies at all, which will not stop access to the information contained on xnowmate.com or xnowmate.es. Should you choose to change the options relating to cookies, we won’t be responsible for any problems or errors in the functioning of the website and purchasing which may result from changing the configuration of the cookies. in order to change the configuration of cookies you’ll have to consult the navigator documentation and follow the instructions given.

5. Conditions of sale

The conditions of sale set out equate to a legal agreement between you and us, protecting your right as a customer and our rights as a business. it is in your best interest to read these conditions before carrying out any payment.

5.1 Orders

Making an order on xnowmate.com or xnowmate.es implies the acceptance of prices, product descriptions and general conditions of sale. you agree to provide us with accurate and valid data, such as your email address, postal address and other necessary data in order to correctly process your order and to be able to contact you if necessary. In the event of incorrect information, we won’t be able to process your order.

By completing your order on xnowmate.com or xnowmate.es, you confirm that you’re completely authorized to use the debit or credit card chosen to make payment.

We may need to make contact with you to verify some of the data you have provided to us.

Once the order has been carried out and payment confirmed, we’ll send you a confirmation of your purchase by email, in which you’ll be able to find a receipt attached. if you are unable to see the email in your inbox, check your spam or, if you use gmail and a “deals” tab appears, you can drag it to the “main” tab so that you can easily access the information we send you.

5.2 Availability

Items offered through xnowmate.com or xnowmate.es are currently available for delivery anywhere in the world. orders are subject to product availability: if there are issues with supply or we’re out of stock, we’ll let you know when the item is in stock again, as well as any item that is similar and of the same or higher price. in the event that you don’t wish to wait for a substitute item or to wait until the item is in stock again, we’ll refund the total amount paid.

5.3 Shipment

Our promise to you is to deliver items in perfect condition to the delivery address you provided to us during the purchase process. We’ll provide you with delivery information so that you can track the shipment of your order.

Estimated delivery time and shipping costs:

Spain (continental Territory): shipping costs 0€, estimated delivery time: 1-3 working days.
Rest of UE: shipping costs 0€, estimated delivery time: 3-5 working days.
Outside Ue: shipping costs included on final price, estimated delivery time: 5-7 working days.

5.4 Product recall and modification

We reserve the right to recall any of our products from our website at any time, as well as to stop or modify materials or contents, whatever the cause, without giving prior notice.

5.5 Product prices

The prices of each product will always be published on xnowmate.com or xnowmate.es. These prices include VAT where applicable.

Shipment costs will be shown at the end of the purchase process, on selecting the country or delivery location. The price will have to be fully paid at the time of purchase.

We also reserve the right to modify the price of a product on sale on xnowmate.com or xnowmate.es, the price you’ll be charged or reimbursed will be the published price in the product details at the time of purchase.

5.6 Payment

Payment for orders will be carried out by the following methods: Visa or MasterCard debit or credit card and Paypal.

We reserve the right to modify, add or remove payment methods. The customer will have no right to make a claim in such a case.

Charges to cards are carried out in real time through our payment gateway, once all details have been verified by the corresponding financial entity. we won’t be responsible should the issuing entity of your credit or debit card decline authorization.

Equally, we reserve the right to take appropriate measures, including canceling orders, additional charges or blocking users, should we notice suspicious or fraudulent activities taking place.

5.7 Changes and refunds

If you wish to change or return your shoes, you will have 30 working days from the moment you receive your package to do so.

Write to us at customers@xnowmate.com telling us your order number and the reason for the change and the colour/size you require. After verifying all the details, we will send you an email to arrange the return. When we receive the pair you send us, we will send you the new pair. If you need to make more than one change, you will be responsible for the shipping costs.

You have to send us the product in perfect condition, unused and in their original packaging, without removing the tags . It is very important that you return perfectly packaged products. If products are damaged due to improper packaging we will not accept the return.

Except for manufacturing defects, used product returns will not be accepted.

Once we receive the merchandise and check that all the above conditions are met, Xnowmate will accept the return of the product and will proceed to refund the amount, according to the method of payment, and if so, send the new product.

5.8 Product guarantee

On obtaining any product on xnowmate.com or xnowmate.es you’ll have a period of 30 days from the when we deliver the product for you to return it.

After the 30-day period for returning products and in line with legislation Royal Legislative Decree 1/2007, 16th November, approving the revised text of the General Law for the Defense of Consumers and Users, we’ll respond to any manufacturing defects that become apparent within a period of two years from delivery of the order.

Should you notice any fault, you should inform us as quickly as possible once you notice the anomaly, by sending us an email at customers@xnowmate.com, including your order number and the problem with the product. Our guarantee will cover manufacturing faults. It will not be covered: external factors (accidents), wear and tear, bad use, undue manipulation of the product, as well as the products whose original shape has been changed, altered or repaired by the customer or non-authorized third parties.

6. Written communication and notifications

The use of xnowmate.com or xnowmate.es implies the acceptance of the fact that communication with you has been carried out in the most part by email: all relevant information or notifications that we need to communicate with you through email will be via the email address you have provided to us, meeting the same requirements as those made in writing on paper.

In any case, we reserve the right to send you information or communications to the postal address that you provided to us at the time of placing an order.

For your part, you can ask for any information, ask us about any doubts you have or send us your comments, suggestions or incidents to customers@xnowmate.com.

7. Invalidity or enforceability of the clauses

If any provision stated here is declared fully or partially invalid, it will only affect that provision. the remaining terms will continue to be in force.

8. Modification, end of products and services

We reserve the right to modify, suspend, withdraw or terminate the sale of any product as well as the contents of xnowmate.com or xnowmate.es, partially or wholly, at any point, and without giving prior warning to the users of the website.
equally, we may temporarily suspend, without prior warning, access to the website to carry out maintenance, repairs or improvements.

We reserve the right to shut down the website without prior warning and despite the secondary effects for members that may come as a result of such actions.

9. Applicable laws and jurisdictions

These present conditions will be governed under Spanish law.

For all disputes that may arise as a result of the performance, execution and possible non-compliance of these present conditions of use, regardless of where such a dispute may take place, users will be submitted to the jurisdiction of the courts of Madrid, Spain.