If you are not satisfied with your purchase, contact us within 15 days of receiving your Xnowmate to arrange for a replacement, exchange, or refund.
Footwear must be in new condition, with no signs of wear, and in original packaging. All returns require a return authorization from Xnowmate Customer Service. We reserve the right to require a photo of the footwear.
We will process your request in 3-5 working days. After that you will have to send the boots back in the next 7 days.
Please access our returns service here:
EXCHANGES: we will refund 100% of your return shipping costs through Pay Pal, (only standard local shipping services are covered and only for your first exchange). Shipping of the new order will be free of charge. RETURNS: we will refund up to 10€ of your return shipping costs :)
Order refund will be made only in the original payment method. Refund may take up to 30 workings days depending on your payment method.