If you are not satisfied with your purchase, contact us within 15 days of receiving your order. 

Footwear must be in new condition, with no signs of wear, and in original packaging. All returns require a return authorization from Xnowmate Customer Service. We reserve the right to require a photo of the footwear. 

We will process your request in 3-5 working days. After that you will have to send the boots back in the next 7 days.

FREE EXCHANGES: we will process the exchange order immediately after approving your request. Shipping of the new order will be free of charge.

RETURNS: please allow up to 30 days for the package to arrive and to be inspected by our warehouse team. Once done we will process the refund in the original payment method. In PRE-ORDER or CROWDFUNDING sales refunds will be made only in store credit. 

Please access your CUSTOMER ACCOUNT or the RETURNS SERVICE for guest users