Yes, the boots are made with three layers of materials and although it seems that the outside fabric gets wet, do not worry, it's normal. The inner layer is a waterproof membrane with heat-sealed seams, it is impossible for water to come in contact with the foot.

Yes, the Xnowmate are very warm thanks to the 3 layers they have, one of them being Thinsulate that isolates from the cold and provides heat, and its special design to retain body heat. They have been tested until -25C.

Yes! The sole is sturdy and firm, and the boots have a padded insole. In addition the last has been developed with biomechanical technology so it adapts perfectly to the foot, and are so light that you will walk with surprising comfort.

Yes! Thanks to the breathable fabrics used, the water vapor from the sweat is expelled and the feet remain dry and hot ... Get the Chill Out!

Hypergrip is a technology of soles specially designed to have a great grip and safety in extreme conditions. These soles are very unique and used, for example, in some army boots. These soles have two components: Snow Lock and Ice Lock.

It is a new type of special compound in the sole that stays flexible even in conditions of below zero with what improves grip in snow, ice, and wet floors. It is based in the winter-tires compound, smell the outsole and you will notice it!.

It is a special type of material that is embedded in the sole and that you can see by its striped gray color. It is a patented technology to improve grip on ice made with fiber glass.

Simply fold the part of the leg (the part that is above the ankle) and face one boot with the other with the soles facing out.

The backpack is a great complement. You can put the folded boots inside and carry the backpack to the back or put the backpack inside your luggage after usage.

Boots are waterproof, however, please do not wash them in the washing machine as the membrane and the waterproofness may lose their benefits. Clean the outside of the shoes with a cloth, with warm water. Do not use chlorine, bleach, or sports cleaning foam as it can damage your shoes. After carefully cleaning your shoes, dry them naturally at moderate temperatures. Don't put your boots too close to direct heat or in a hot room as it could cause damage. The water-repellent material can decrease the efficiency of the shoes after usage. We recommend spraying them with water-repellent spray, which works best after cleaning them. 

We don’t use any kind of leather, feather, or animal material. All materials are synthetic.

Yes, the insoles are removable and replaceable.


Xnowmate 4.0 ECO will be producedonly by pre-orderwhich has many benefits:

- It’s good for you:you will get a cheaper price. A discount is applied to the items original retail price, thanks to production and logistical optimization that the pre-order model offers. You will also secure you have your desired color and size. Don’t run out of stock any more!

- It’s good for us:we will not produce colors or sizes you don’t really want, helping us to adjust better our operations. Crowdfunding also helps us to finance the investment needed to produce a new model.

- It´s good for the planet:we can avoid overstocking and the impact this has on waste and pollution.

Xnowmate 4.0 is set to ship in October 2022. Note that this is an estimate, as you’re pre-ordering and unforeseen production delays may arise.

We deliver from Herleen, Netherlands, very close to the border with Germany.

We only ship to EU. Shipping costs are FREE for orders above 50€. 

Yes, we will cover the shipping costs to those countries. If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided or you moved without notifying us) it will be the buyer’s responsibility to pay a shipping fee to reship the order. When you receive your tracking number, please keep an eye out for the package. 

Boots will be sent from the European Union. Therefore, customers who have orders shipped to the European Union will not be charged customs fees. However, customers who purchase orders outside of the European Union, in some cases, customs fees can be charged and it is the buyer’s responsibility to pay for any Import, Duty, VAT, and Customs Fees that may apply for shipping to their country. We do apologize for any inconvenience this may cause.

Once your order has been shipped from our warehouse, you will receive tracking link via email. You can also track your orders in your personal account in this website, and in the Order Tracking Page HERE

Exchanges and Returns

You will have 15 days from the delivery date to request an exchange or a refund. We need the item(s) to be in an unused condition, in their original state and packaging. 

Exchanges: We will send the exchange order free of charge for all countries, all you have to do is to send back your boots to our nearest warehouse.

Returns: If you don´t want to exchange, or there is no stock in your desired size, you will get a credit on our store. We made these boots for you under a crowdfunding model and cash refunds are not possible. Store credit will never expire so you will be able to use it in another current or future model, or as a gift for any friend. 

We offer a two-year limited warranty against defects in materials or workmanship, which does not include damage caused by misuse, inappropriate use, or normal wear and tear. Faulty product validated under the warranty claim will be repaired, or replaced, or refunded in credit store, at the discretion of Xnowmate. Xnowmate is not responsible for any costs, losses, or damages incurred as a result of returning a product.