• FREE SHIPPING IN THE US AND EU
  • 30 DAY RETURN POLICY
  • 15% OFF WELCOME OFFER
  • FREE SHIPPING IN THE US AND EU
  • 30 DAY RETURN POLICY
  • 15% OFF WELCOME OFFER

Terms & Conditions

GENERAL CONDITIONS



Legal Notice and General Conditions


  1. Identification of the owner

The company that owns the website xnowmate.com is XNOWMATE GROUP SL with CIF B34213769, Registered in the Commercial Register of Palencia, in volume 357, page 171 page P-4,562, entry 1, date May 10, 2004 and with address at Plaza Pio XII number 3, Palencia, Spain.


Throughout this page, the terms "we", "us", "our" and "XNOWMATE" refer to XNOWMATE GROUP SL and are used in the most appropriate manner according to the context. "You" and "you" refer to any person who accesses and / or uses this web page.


You can contact us through the email customers.europe@xnowmate.com if you are in Europe and customers.international@xnowmate.com elsewhere.


  1. Acceptance of these general conditions

The access or use of this website implies the acceptance of these general conditions, as well as the additions or modifications that we may carry out in the future. We understand that our customers are responsible for reading the general conditions of use that are current at all times.


The conditions of use of this website are indefinite. We reserve the right to modify its content at any time without prior notice.


  1. Conditions of use of the website

3.1 Use of the website, contents and services


Your commitment is to use this website as well as its contents in a correct and lawful manner in accordance with current legislation, good faith and generally accepted uses. You also agree not to take actions that may damage or disable the web, overload it or prevent other users from using it.


It is specifically prohibited to infringe the rights of Xnowmate or its legitimate owners on the contents of Xnowmate.com or xnowmate.com, as well as the reproduction, distribution or modification of the website or its contents and its use for commercial or advertising purposes. without our prior authorization.


3.2 Intellectual and industrial property rights


Xnowmate is the owner of the rights of exploitation of intellectual and industrial property of this web and of all the contents included in it. both the design of the website, the photographs, videos, logo, brand name, information and contents included as well as the design of the products sold here are protected by Spanish legislation on intellectual and industrial property rights in our favor.


Therefore, the total or partial reproduction of this website is prohibited, the use of its contents for commercial or illegal purposes, as well as its computer processing, public communication, distribution, dissemination, modification, transformation or decompilation without our prior authorization. You can only use the material included in this website for your personal and private use.


In the case of hyperlinks from external pages that direct to any of the pages of xnowmate.com, the total or partial reproduction of the contents that are part of the web, or the inclusion of false, incorrect information will not be allowed. or inaccurate of the content or products of Xnowmate, as well as the use of techniques of "linking" that lead the user to confusion or suppose an improper use of the reputation or contents of Xnowmate.


We will take care of ensuring compliance with these conditions as well as the proper use of the contents included in the website, exercising all civil and criminal actions that apply in case of infringement or breach of these conditions by any person.


3.3 Xnowmate responsibility


We are not responsible for any damages or losses of any nature that may be caused by:

- the use of the products or content included on the website by third parties, especially illegal, negligent, fraudulent or contrary to these general conditions, good faith, generally accepted uses and public order, being the sole responsibility of the user who purchases or accesses them.

- the use of an outdated or defective version of the navigator, interruptions in the connection that occur during the transmission of data, computer viruses, faults or disconnections in the operation of the telematic system, blockages caused by deficiencies or overloads of the telephone lines, as well as damages caused by third parties through unauthorized intromissions.

- the informative quality or the privacy conditions offered by the external web pages to which they are linked from this website, considering them of interest to users.


In the event of any illegitimate or suspicious use of the contents of the website, we reserve the right to interrupt or deny, at any time and without prior notice, access to the website and its services to the user author of illegitimate or suspicious use.


3.4 User responsibility


Your commitment is not to use this website or the contents included in it for the realization of activities contrary to the law, morality, public order and, in general, the conditions established in this legal notice. Your opinions thus the activities in xnowmate.com are of your exclusive responsibility, without being able to be responsible to us of the damages or damages derived from these actions.


  1. Privacy policy

As it appears on the specific page of this website dedicated to the Privacy Policy.


  1. Sales conditions

 The conditions of sale establish a legally binding agreement between you and us, protecting your right as a client and ours as a company. It would be interesting to read these conditions before making any payment.


5.1 Order

Placing an order on xnowmate.com implies acceptance of prices, descriptions of products and general conditions of sale. Your commitment is to provide us with true and valid data such as your email address, postal address and other data necessary to process your order correctly and be able to contact you if necessary. otherwise, we will not be able to process your order correctly.


When placing an order on xnowmate.com you also guarantee that you are fully authorized to use the debit or credit card that you provide us to make the payment.


We may need to contact you to verify any of the information you have provided to us.

order confirmation and invoice.


Once the order has been placed and the payment confirmed, we will send you a confirmation of your purchase by email, in which you will find attached an order receipt. If you can not find it in the inbox, remember to check your junk mail tray.


5.2 Availability


Currently the articles offered through xnowmate.com are available to be delivered anywhere in the world. Orders will be subject to the availability of the product: if there were difficulties in the supply or there are no items in stock, we will let you know when it will be available again, as well as the possibility of acquiring a product with similar characteristics and equal value or higher. If you do not want to order a substitute product or wait to receive new stock of the requested product, we will refund the total amount paid.


5.3 Delivery, costs and delivery times


Our commitment is to deliver the products in perfect condition to the delivery address that you have provided during the purchase process. At all times we will offer you information so you can track the order and the time of delivery.


  • EU: the shipping costs are included in the final price and the delivery time is between 3 and 7 working days.
  • USA: the shipping costs are included in the final price and the delivery time is between 3 and 7 working days.
  • Orders outside EU or USA: the shipping costs are included in the final price and the delivery time is between 5-10 working days.

5.4 Withdrawal and modification of products


We reserve the right to withdraw any of our products from our website at any time, as well as remove or modify materials or contents thereof, for whatever reasons, without prior notice.


5.5 Product prices


The prices of each product will be published at any time on xnowmate.com. This price will include VAT where applicable.


The price of the shipping costs will be indicated in the final phase of the purchase process, when selecting the country or locality of delivery. The price must be paid in full at the time of purchase.


Although we reserve the right to modify the price of the products for sale on xnowmate.com, the price that we charge or reimburse will be the one that was published in the product file at the time of purchase.


5.6 Payment


The payment of the orders can be made through the following modalities: debit or credit card Visa or MasterCard, and Paypal.


We reserve the right to modify, add or delete payment methods, without the user being able to make claims for this reason.


The charge on the card is made in real time through our payment gateway, once the veracity of the data has been verified by the corresponding financial institution. We will not be held responsible in case the issuer of your credit or debit card does not authorize the payment.


Likewise, we reserve the right to take the measures that we consider appropriate, including the cancellation of the order, the collection of an additional surcharge or the blocking of any user. in case of observing suspicious or fraudulent activities.


5.7 Changes and returns


If for any reason you need to change or return your order you have a period of 30 calendar days, counting from the date of delivery of the order, to do so. (According to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19).


You only need to write to email customers.europe@xnowmate.com if you are in Europe and customers.international@xnowmate.com elsewhere indicating the reason for change or return. Shipping costs will depend on the destination and you will be previously informed of them.


For the changes, indicate which color / size you need: we will send you the new pair free of charge and the same messenger will pick you up at the same time the old ones and will bring them back to us.


You have to send us the product in perfect condition, without using it and in its original packaging, without removing the labels. It is very important that you return the perfectly packaged products. In case the products are damaged due to improper packaging, we will not accept the return.


Except for factory defects, returns of used product will not be accepted.


Once we receive the merchandise in our warehouses and verify that all the above conditions are met, Xnowmate will accept the return of the product and will proceed to refund the amount according to the payment method made, and where appropriate, the shipment of the new product.


5.8 Guarantee of the products purchased


By acquiring any product on xnowmate.com you will have a period of 30 days from when we deliver the product to return it without the need to give any explanation.


On the other hand, in addition to the 30 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond manufacturing defects that appear within two years from the delivery of the order.


In case of observing any defect, you must inform us as soon as possible after observing the anomaly, informing us in an email to customers@xnowmate.com of the number of your order number and the problem observed.


Our guarantee will cover manufacturing defects. Defects or deterioration caused by external factors (accidents), normal wear and tear, misuse, improper handling of the product, as well as products whose original form has been manipulated, altered or repaired by the customer or by unauthorized third parties will be excluded for us.


  1. Written communications and notifications

The use of xnowmate.com implies the acceptance that the communications with you will take place for the most part through email: all relevant information or notification that we need to communicate will be made through the contact email that you have provided us, fulfilling the same requirements as if they were made in writing on paper.


In any case, we reserve the right to send you information or communications to the postal address that you have given us at the time of placing the order.


For your part, you can ask us for any information, ask any questions or send us your comments, suggestions or incidents by sending an email to  customers.europe@xnowmate.com if you are in Europe and customers.international@xnowmate.com elsewhere.



  1. Nullity or ineffectiveness of the clauses

If any clause of the here included was declared totally or partially null, it will only affect that provision, the rest of the conditions will remain valid.


  1. Modification or end of products or services

We reserve the right to modify, suspend, withdraw or terminate the sale of products as well as the contents of xnowmate.com, partially or totally, at any time, and without prior notice to users of the website.


Likewise, we may suspend temporarily and without prior notice access to the web to perform maintenance, repair or improvement.


We reserve the right to cease to exist without prior notice and despite the secondary effects that this may cause in our army of the faithful.


  1. Applicable law and jurisdiction

The present conditions will be governed by Spanish legislation.


For all those issues that may arise due to interpretation, execution or eventual breach of these terms of use, the user, regardless of where any dispute arises, will be subject to the jurisdiction and jurisdiction of the courts of Madrid, Spain.